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Does it matter if a customer opens what they bought

By Ryan Richardson · Published 8 October 2026

Yes. Whether someone opened the thing predicts almost everything downstream: a buyer who never opened it won't book a call, a buyer who finished it arrives already agreeing with the argument. Counting only purchases makes the two look identical forever.

What this step is

Step 46 (Part VII) is marked moderate difficulty, almost nobody does this. Most funnels stop measuring at the purchase event, because a download or open event is one extra thing to wire in and nothing in the checkout forces it.

Why completion is the real leading indicator

Record the download as an event tied to the buyer. Record active time on the page rather than elapsed time, because a background tab left open for forty minutes isn't reading. A buyer who never opened it won't book a call. A buyer who finished it arrives already agreeing with the argument, which changes how any follow-up should be written.

The completion number, honestly stated

One practitioner source puts completion on a low-priced book at 20% to 30%, with no sample size stated. Nothing better than that is public. Plan against the bottom of that range, and compute the real number from the first fifty purchases rather than borrowing someone else's figure.

What done looks like

A download or open event recorded against every buyer, read alongside active time rather than elapsed time, with a completion rate computed from the business's own first fifty purchases rather than the published 20-30% estimate.

This step sits next to step 41 (building the delivery, consumption and ascension chains) rather than inside it: the chains decide what gets sent, the consumption event is what decides which branch of the chain a given buyer sits in.

Where it breaks

Treating elapsed time as a reading signal, when a tab left open in the background for forty minutes carries no information. Quoting the 20-30% published estimate as a measured figure instead of as an unsourced placeholder to be replaced with real numbers.

The numbers
ClaimValueSource
Published completion estimate for a low-priced book20%-30%, no sample size statedThe Sixty Steps manuscript
Consumption signal rulerecord active time, not elapsed time, on the downloaded assetThe Sixty Steps manuscript
Matrix status for this stepModerate difficulty, almost nobody does this, automated toolingThe Sixty Steps matrix
Go deeper

This page covers one step. The full method is in the book.

Read the full part
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